🌱 The Power of Storytelling in Hospitality
A 1 min read.
In the hospitality industry, success isn’t just about service—it's about creating experiences. Early in my career, I hit a rough patch at a steakhouse job, leading me to explore new opportunities. A job fair at a historic hotel caught my attention, and the grandeur of the property, with its rich history and breathtaking views, captivated me.
Read more in my book, The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary, available Oct 15th on Amazon.
I took a position as a cocktail server, and from the start, I realized the importance of storytelling in my role. The hotel’s history, the luxurious renovations of its cigar lounge, and the scenic beauty surrounding the property became central to how I engaged with guests. Sharing these stories didn’t just enhance their experience—it connected us in a meaningful way. The simple act of weaving the hotel’s past into conversations made guests feel part of something bigger, and I found joy in creating memorable moments for them.
This experience taught me that hospitality goes beyond great service; it’s about building connections through shared stories. Whether it was recommending local spots or telling the tale of Prohibition-era liquor bottles, the magic was in the narrative. Storytelling in hospitality can transform ordinary interactions into unforgettable experiences, deepening the bond between guest and host.
In the end, finding the right fit in a workplace isn’t just about landing a new job. It’s about reigniting passion and discovering new ways to lead through storytelling and connection.
If you are struggling to reignite your passion for the hospitality industry, let's connect at christinlmarvin@gmail.com
P.S.
For more leadership development, here are some additional resources for you:
My book, The Hospitality Leader’s Roadmap: Move from Ordinary to Extraordinary will be available on Amazon October 15th in paperback, ebook and audiobook.
Tune into the No Hesitations Podcast Episode 32 : How to Lead with Clarity : 5 Strategies for Effective Restaurant Management
Contact me for a strategy session about overcoming your biggest challenge at christinlmarvin@gmail.com and start transforming your mindset, your restaurant, and your life today!