I keep reading that so many companies are short-staffed, yet I know great people whom I've worked with that are applying for 50+ jobs and hearing radio silence.

Something's off. Hiring practices need a hard look.

When someone applies for your company, chances are they know someone who's worked there, they've had a great meal at your spot or you have a great reputation.

Whether or not you hire that person, you still have an opportunity to make a connection, offer an experience that exceeds their expectations and create a guest.

No one likes to be kept waiting at a table without being greeted.

Why should them reaching out about a job be treated any differently.

Putting it simply, a job application is not just a resume; it's a human being with experiences and dreams.

It's about time we put 'hospitality' back in 'hospitality industry'.

The next time someone applies, deal with them not as a number in a database, but as a prospective customer who might review your restaurant on their next visit.

Take-action: The next time you have a job application, don't just read the CV. Engage them, treat them like a potential customer, and watch how it impacts your business positively.

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Christin